Privacy policy

Last updated: August 23, 2025

NOSYJOSIE© operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Use and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified data. Depending on how you interact with the Services, where you live, and as permitted or required by law, we may collect or process the following:

Contact details (name, billing/shipping address, phone number, email address)
Financial information (credit/debit card details, payment confirmations, transaction details)
Account information (username, password, preferences, settings)
Transaction history (items viewed, added to cart, purchased, returned, exchanged, or cancelled)
Communications (information you include in emails or customer support inquiries)
Device details (browser, IP address, network connection, unique identifiers)
Usage data (how and when you interact with the Services, navigation patterns)

PERSONAL INFORMATION SOURCES

We may collect personal information from:

Directly from you (account creation, checkout, communications, etc.)
Automatically through cookies, pixels, and similar technologies when you interact with our website
Service providers (payment processors, shipping partners, IT management)
Partners or third parties (e.g. marketing or advertising tools)

HOW WE USE YOUR PERSONAL INFORMATION

We may use personal information for the following purposes:

Provide, tailor, and improve the Services: To process your payments, fulfill your orders, create/manage your account, arrange shipping, enable returns, and customize your shopping experience.
Marketing and advertising: To send you promotional emails, texts, or postal mail, and to show online advertisements related to your activity with us.
Security and fraud prevention: To authenticate accounts, ensure secure payments, detect or prevent fraud, and protect the integrity of our Services.
Communicating with you: To provide support, respond to inquiries, and maintain our business relationship.
Legal compliance: To comply with applicable laws or respond to legal processes, including requests from authorities.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose your information in the following cases:

With Shopify and other vendors who provide services on our behalf (payment, IT, analytics, shipping, fulfillment)
With business and marketing partners for advertising purposes (in line with applicable privacy laws)
When you consent to disclosure (e.g., social media integrations, shipping requests)
Within our corporate group or affiliates
As part of a business transaction (e.g., merger, sale, bankruptcy)
To comply with legal obligations or defend our rights

RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify, which also collects and processes personal information about your access to and use of the Services. Shopify may share your data across its network to improve Services for merchants and customers. In these cases, Shopify is responsible for processing your personal information and responding to your rights requests. To learn more about Shopify’s privacy practices, see the Shopify Privacy Policy.

THIRD-PARTY LINKS

The Services may include links to third-party websites. We are not responsible for the privacy or security of such sites. Any data you provide to third-party platforms is subject to their policies.

CHILDREN'S DATA

The Services are not intended for children, and we do not knowingly collect personal information of minors. If you believe your child has provided us with personal data, please contact us so we can delete it.

SECURITY AND RETENSION

We use reasonable technical and organizational measures to protect your personal information. However, no system is completely secure, and we cannot guarantee “perfect security.” We retain your personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have rights such as:

Right to access/know the data we hold about you
Right to delete your data
Right to correct inaccurate data
Right to data portability (receive or transfer your data)
Right to opt out of targeted advertising or data sharing
Right to manage communication preferences (unsubscribe from promotional emails)

If you live in the UK or EEA, you may also have:

Right to object or restrict processing
Right to withdraw consent

You may exercise these rights by contacting us at hello@nosyjosie.co. We may need to verify your identity before processing your request.

COMPLAINTS

If you have concerns about our privacy practices, you can contact us at hello@nosyjosie.co. Depending on your location, you may also file a complaint with your local data protection authority.

INTERNATIONAL TRANSFERS

We may transfer your personal information outside of your country. If transferring from the UK or EEA, we use lawful mechanisms such as the European Commission’s Standard Contractual Clauses or their UK equivalents.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted here with the “Last updated” date revised.

CONTACT

If you have any questions about this Privacy Policy or want to exercise your rights, contact us at: hello@nosyjosie.co